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Expedia Launches COVID-19 Advisor Tool

Updated: Apr 13

Expedia launches a new tool to check coronavirus travel restrictions. Travellers can get info about restrictions, rules for masking, and quarantine at their destination.

Expedia Launches COVID-19 Advisor Tool

As more people get vaccinated against the coronavirus and spring weather coaxes people outside, we’re all thinking about those travel plans we shelved last summer. But with COVID-19 travel restrictions varying by country and by the state in the US, it’s difficult to figure out what’s safe and what the latest rules are.

Expedia Group introduced the COVID-19 Travel Advisor, a tech-enabled tool that provides travellers with current details about travel restrictions worldwide. Powered by sherpa, the COVID-19 Travel Advisor is now part of several Expedia Group consumer brands to simplify the experience for people seeking guidance in destinations they hope or plan to visit, such as quarantine and COVID-19 testing requirements.

Expedia Group saw initial success in its pilot phase, with more than 1.6 million travellers using the COVID-19 Advisor across brands since the winter of 2020, and around 13 million pieces of communication sent to customers via email, push notifications and SMS, with the sherpa link included.

Communicating destination-specific information about restrictions and travel information is critical to rebuilding traveller confidence in the wake of COVID-19. Since July 2020, there have been almost 10 million clicks on travel advisories from across Expedia Group's core brands and in the month of March 2021 alone, more than 1.7 million clicks, a 97% increase from the month prior, suggesting an increased desire journey as the industry recovers. Travellers are also turning to OTAs for trip planning nearly 25% more than pre-pandemic, according to a recent Expedia Group study1.

The COVID-19 Travel Advisor is well-positioned to communicate information about restrictions and safety measures at scale and will act as an important step forward in boosting traveller confidence in the coming months.

“Travelers are inundated with conflicting information about where and how they can safely travel as the COVID-19 vaccine rollout continues. This makes it challenging for our travel partners to know how and when to best position themselves online to capture fluctuating demand,” said Cyril Ranque, President, Travel Partners Group at Expedia Group. “We teamed up with sherpa to seamlessly integrate a solution into our apps, websites, and customer communications.

Our goal is to reduce friction for travellers, and also further support our travel partners across lodging, air, car and cruise by removing the time-heavy task of managing individual traveller queries about restrictions and travel requirements for each destination. It’s another step in the right direction of connecting the right supply with the right demand, at the right time.”

The COVID-19 Advisor supports the entire traveller journey, whether customers are trying to decide where to travel or have already booked a trip.

The Hours Time

This is a great tool because the traveller can enter the departure and arrival airports and the travel dates, and it will tell you whether restrictions are in place, what the quarantine policy is, whether you need to show proof of a negative COVID-19 test, and the mask policy at your destination and upon your return. What do you think?

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